How can we help?

Fares include a base fare, a per-kilometre and per-minute rate for your vehicle type and a small booking fee. At busy times a surge multiplier may apply — you always see the final price before you confirm.

Yes. On the booking screen tap the clock icon and pick a time up to 7 days ahead. We start looking for a driver a few minutes before your pickup.

Book as usual and add a note with their name and number. Share the live trip link with them so they can follow the driver.

A 4-digit code shown in your app once a driver accepts. Tell it to the driver when you get in — the trip cannot start without it, so you never get into the wrong vehicle.

During a trip tap the shield and then SOS. Our safety team gets your live location and trip details instantly and will call you. You also get a shortcut to call 999.

Cash, Movra Wallet, bKash and cards. You can change the payment method before you confirm a trip.

Open Wallet, tap Top up, choose an amount and pay with bKash or card. The balance is available immediately.

Cancelling is free for two minutes after a driver accepts. After that a fee covers the driver's time. If the driver was not moving or asked you to cancel, report the trip and we will refund you.

Documents, food, clothes, electronics, medicine and most everyday items. Illegal goods, weapons, cash over ৳20,000 and live animals are not allowed.

The receiver gets a 4-digit delivery code in the tracking link. The courier asks for it at the door, so the parcel is only handed to the right person.

Yes. Enter the COD amount when you book. The courier collects it and it is added to your Movra Wallet once the delivery is complete.

Open the trip in Activity and tap Report an issue → Lost item. We contact the driver and arrange a return, usually the same day.

Your NID, driving licence, vehicle registration, fitness certificate (for cars and CNGs) and a clear profile photo. Upload them in the app — most applications are reviewed within 24 hours.

Motorbikes, CNG auto-rickshaws, cars (2010 or newer for Movra Go, 2016 or newer for Prime), microbuses, delivery vans and mini trucks.

Between 12% and 20% depending on the vehicle type. You see the exact fare and your earning before accepting any request. Tips are 100% yours.

Digital trip earnings are added to your balance. Request a payout to bKash, Nagad or bank any day once you have ৳500 or more — it arrives within 24 hours.

You keep the cash. The commission is added to your cash due and deducted from your next payout, or you can pay it at a Movra hub.

Wait at the pickup for 5 minutes after tapping Arrived, call the rider, then cancel with the reason "Rider is not at the pickup". You receive the cancellation fee.

The PIN makes sure you pick up the right person. Ask for it when they get in and enter it to start the trip.

Yes, the safety team works 24/7. Use the SOS button during any trip, or call the driver helpline from the Help screen.